ITIL
Information Technology Infrastructure Library (ITIL) is a set of proven concepts and processes in practice, which allows better planning, employing and improving the use of information technology (IT), both by the suppliers of IT services, as well as from the perspective of customers.
IT service management specialists can earn the following certifications by passing the relevant exams and, for some levels, demonstrating the required professional experience:
- ITIL Foundation
- ITIL Intermediate Level
- ITIL Managing Across the Lifecycle
- ITIL Expert Level
- ITIL Master Qualification
ICT Pro offers ITIL courses in cooperation with Q4IT, an EXIN Accredited Training Provider and EXIN Accredited Examination Centre (AEC). See our
ITIL training offer
.