The saddest aspect of life right now is that science gathers knowledge faster than society gathers wisdom. (Isaac Asimov)


Information Technology Infrastructure Library (ITIL) is a set of proven concepts and processes in practice, which allows better planning, employing and improving the use of information technology (IT), both by the suppliers of IT services, as well as from the perspective of customers.

Specialists can obtain following technical certifications in the field of ITSM based on demonstration of their knowledge by passing certification tests, and in some cases of certification by proving their experience:

  • ITIL Foundation
  • ITIL Intermediate Level
  • ITIL Managing Across the Lifecycle
  • ITIL Expert Level
  • ITIL Master Qualification

ICT Pro offers its customers ITIL courses in cooperation with Q4IT holder of statutes EXIN Accredited Training Provider and EXIN Accredited Examination Centre (AEC). A comprehensive list of these courses can be found in our ITIL training offer .