ITIL® 4 Foundation (ITIL1)

ICT Management, ITIL

The ITIL® 4 Foundation is a three-day accredited course which finishes with an internationally accepted certification exam. The course will provide the participants with a basic level of knowledge of the internationally recognized methodology for managing IT services (IT Service Management). It extracts and collates the best knowledge from the current worldwide recognized frameworks, practices, recommendations, methods and ways of working into complex framework. The launch of ITIL® version 4 enabled organizations to adapt more quickly to the ever-changing market requirements and to react flexibly through new agile ways of working. ITIL® provides guidancee for an up-to-date IT services management in the form of a structured and integrated system of principles, resources, practices and activities incorporated into a value creating chain. This course is part of the ITIL® qualification scheme and is a prerequisite for the courses on a higher level.

The course on this page is guaranteed by Focus People, the ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

Location, current course term

Brno + online (volitelně)
5/22/2024 - 5/24/2024 CZECH
5/29/2024 - 5/31/2024 CZECH
Praha + online (volitelně)
5/22/2024 - 5/24/2024 CZECH
5/29/2024 - 5/31/2024 CZECH
Vlastní Školení na míru (termín, lokalita, obsah, délka)

The course:

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  • Understanding IT service management
  • IT service lifecycle
  • Key concepts, definitions and principles
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Certification test
  • Practical exercises and practical examples
Assumed knowledge:
Basic knowledge of concepts and project management
3 days (9:00 AM - 5:00 PM )
Course price:
956.00 € (1 156.76 € incl. 21% VAT)
Education Partner:
Focus People s.r.o. (PeopleCert ATO)

Price includes:

  • All license fees
  • Course (on site/online)
  • E-book (core guidance)
  • E-book (core guidance)
  • Accredited training materials – print book
  • Accredited practice tests + correct answers
  • Official certification exam
  • E-certificate


    • Take2 Resit Option (resitting exam – insurance): 1.590,- CZK
    • Official Mock exam (real exam simulation): 1.990,- CZK
    • Print book supplement (printed e-book): 2490,- CZK
    • Voucher exam reschedule: 1000,- CZK
    • Voucher exam extension (per 6-month extension): 1000,- CZK
    • Vybrané zákaznické reference

      Master Internet, s.r.o., Martin Ž.
      ITIL® 4 Foundation ( ITIL1)
      "Výborný lektor."