Mobile Device Management - Unified Endpoint Management (UEM) / MobileIron (MDM1)

Specialized training, Mobile Device Management

This course delivers a practical, hands-on overview of Unified Endpoint Management (UEM) and contemporary mobile device management with EPMM/MobileIron. Attendees will learn BYOD strategies, device enrollment, push services, APNS/FCM, LDAP/SMTP integrations, app publishing and log analysis.

Through labs and demos you will create and enforce security policies for devices and apps, integrate corporate PKI and S/MIME, deploy MFA and passwordless access, and practice monitoring, troubleshooting, high-availability setups and incident recovery for UEM services.

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The course:

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• Introduction to UEM, configuration
1. Introduction to Unified Endpoint Management (UEM)
2. BYOD concept and handling
3. How UEM can operate – full device vs. work-data separation
4. Managed (client) and unmanaged (agentless) device options
5. Push technologies and infrastructure, APNS, FCM
6. UEM trends and near-term direction

• Working with EPMM and basic administration
1. Admin console and core administration tasks
2. Daily EPMM operations – user and device management basics
3. LAB01: User portal, admin portal, device enrollment

• UEM components, communication, features
1. UEM components and their roles
2. UEM and network infrastructure, placement in corporate network
3. Communication between UEM server and devices
4. ActiveSync protocol and its functions
5. UEM access to intranet resources

• EPMM setup
1. Global EPMM settings and post-install configuration
2. LAB02: Integrate APNS, LDAP, SMTP, proxy, roles, monitoring

• UEM and mobile platforms
1. UEM support for different mobile platforms
2. iOS and MDM, configuration profiles, iPhone configuration tools
3. Android and MDM, Android Enterprise technologies
4. Mobile device security fundamentals
5. Security policies and recommended practices
6. Mobile applications overview
7. App whitelisting and blacklisting
8. iOS/Android differences in app management
9. App access to intranet and internal resources

• Profiles and policy configuration
1. Creating profiles and policies
2. Device compliance rules
3. LAB03: Policy configuration and best practices

• UEM troubleshooting
1. High availability: clustering, failover, load balancing
2. UEM monitoring strategies
3. Troubleshooting and server recovery
4. Logs and analysis tools

• Practical administration tasks
1. Monitoring and recovery of UEM after outages
2. Application distribution per mobile platform
3. LAB04: App publishing and basic log navigation

• Optional third day (not standard in course fee) – security focus

• Mobile device security and risks
1. In-depth mobile security topics
2. Main risks and mitigation strategies
3. Documents on mobile devices and DMS integration
4. Management of email attachments
5. Password-less authentication (CBA/KCD)
6. Multi-factor authentication (MFA)

• Practical security configuration
1. Recommended security settings and strategy
2. LAB05: Mobile security details and platform troubleshooting

• Wireless network security
1. Mobile devices and integration with PKI/enterprise CA
2. Certificate-based authentication for VPN/Wi‑Fi
3. Email encryption using S/MIME

• PKI security configuration
1. Integrating with corporate PKI
2. Enabling S/MIME support
3. LAB06: MDM configuration with PKI, auto-enrollment, ActiveSync cert auth

Assumed knowledge:

Basic knowledge of networks and mobile operating systems is recommended.

Schedule:

1 day (9:00 AM - 5:00 PM )

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