Digitalizace Managementu IT služeb s ITIL® 4 + Exam (ITIL2)

Specialized training, Other

The Digitalization of IT Service Management with ITIL® 4 course provides an introduction to modern IT service management, with a special focus on digitalization and process optimization using digital tools such as the ITIL® Maturity Model and ChatGPT. ITIL® 4, the latest iteration of the ITIL® framework, introduces new principles and practices tailored to contemporary digital and technology-driven work environments.

The course is conducted in Czech, but all provided study materials and the certification exam are in English.

PeopleCert Membership Essential Plan

This course is offered with the PeopleCert Membership Essential Plan, which provides a wide range of supplementary materials and benefits (all resources are available in English).

  • Exam voucher
  • E-book
  • Selected Practitioner and Professional resources
  • Selected study materials and resources
  • Selected articles and webinars

Location, current course term

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Custom Customized Training (date, location, content, duration)

The course:

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  • Introduction to ITIL® 4 and Digital Transformation
  • Service Value System (SVS)
    1. ITIL® Service Value System
  • Working with ITIL® Maturity Model (ITIL® MM)
    1. A tool that enables diagnosing processes, organizations, and tools for successful digital transformation
    2. Practical exercises based on real-life scenarios
  • Managing services through the four dimensions
    1. Organizations and People
    2. Information and Technology
    3. Partners and Suppliers
    4. Value and Outcomes
  • Key principles of continuous improvement
    1. Enhancing IT processes and services through continuous measurement using digital tools
  • IT Service Management Practices
  • Utilization of ITIL® Maturity Model
    1. Integration of digital tools
    2. Automation, AI (Artificial Intelligence), and ML (Machine Learning)
Schedule:
3 days (9:00 AM - 5:00 PM )
Course price:
1 098.00 € (1 328.58 € incl. 21% VAT)
Education Partner:
NH Prague Knowledge Centers
Language:

What is ITIL®

ITIL® is an integrated set of processes and best practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management worldwide. Learn how to effectively reduce your organization's IT costs, better define and formalize operational processes, provide a "common language" for business and IT, and increase overall customer satisfaction.