Etiquette and Standards in Written Communication: Clear and Memorable – How to Make a Perfect First Impression (ENPS)

Microsoft Office, Other

You're skilled in your field and know your work inside out, yet you can still save time by standardizing documents, automating tasks and speeding up processes. This seminar gives practical steps to free time for learning, family, or other priorities and your organization's reputation.

The seminar's main goal is to unify document formatting, save time and raise your organization's professional prestige by applying simple standards. You'll learn etiquette rules for written communication, get document reviews and practical improvement tips.

THIS TRAINING COURSE WILL HELP YOU:

  • Standardize document appearance and layout
  • Simplify work and automate document creation
  • Save significant time
  • Understand legal and regulatory views on documents
  • Manage difficult people and keep professional perspective

WHO SHOULD ATTEND?

  • All employees who create text documents and emails
  • From reception and secretaries to CEOs and directors
  • Anyone who begins emails with a basic greeting

COURSE LOCATION AND AVAILABLE DATES

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Private training

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Need training at your premises or want to tailor the content and duration? We will prepare the right solution, in Czech or English.

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Course content:

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  • Rules of etiquette in written communication
  • Binding or non‑binding status of a business name per the Commercial Register
  • Legal entity names in case law
  • Punctuation: marks, hyphen and dash
  • Abbreviations, symbols, monetary amounts, numbers, dates and times
  • Legislative effects on how organizations prepare documents
  • Scanning and posting contracts online and publishing in registers
  • Analysis of documents produced by the organization
  • Problem areas in document creation and advanced MS Word features
  • Commercial module — how to stand out and be memorable
Prerequisites:
Basic computer skills and familiarity with Microsoft Word.
Schedule:
1 day (9:00-16:00)
Price per person:
224.00 € ( 271.04 € incl. 21% VAT)

Training and learning environment

IT classroom with desks, computer monitors, and a projection screen at the front.
What does the environment for in-person IT courses look like?We hold training courses in our own classrooms equipped with modern computer equipment for each participant and a large projection screen. Each workstation is fitted with a powerful computer for seamless practical exercises, and the environment supports a calm, friendly atmosphere during training.
IT classroom with desks, computer monitors, and a projection screen at the front.
Do I need to bring my own laptop to the classroom IT course?Our training rooms are fully equipped, so you do not need to bring your own laptop. A modern computer with all necessary hardware and software is ready for you at your workstation.
Sample ICT Pro certificate of successful completion of an IT training course.
Will you receive an official certificate after completing an IT course?Yes, upon successful completion of the training course, you will receive an official ICT Pro certificate confirming your participation and acquired technical skills. You can use it to verify your qualifications or add it to your professional profile.
Exterior view of the COMGUARD office building on Sochorova Street in Brno.
Where can you find our training center in Brno?The premises of the ICT Pro training center are located on the 1st floor of the COMGUARD building at Sochorova 38 in Brno. Positioned on the border of Žabovřesky and Komín, the location is easily accessible by both car and public transport.
Exterior view of the Opatov Park office building in Prague, Chodov.
Where can you find our training center in Prague?The premises of the ICT Pro training center are located on the 1st floor of the Opatov Park building at Líbalova 1, Prague 11 – Chodov. The location provides a comfortable environment for your education with convenient access.
Fully equipped kitchenette with a coffee machine, microwave, sink, and shelves with cups and glasses.
What facilities and refreshments are available to you during training breaks?Our training centers feature a fully equipped kitchenette for a comfortable break during your courses. The facilities include a coffee machine, microwave, kettle, and a wide selection of drinks and snacks.
Coffee station featuring an automatic coffee machine, yellow and white cups, glasses, and syrups.
What beverage refreshments are available during your course?A beverage station with a coffee machine, teas, syrups, and water is at your disposal throughout the entire training session. You can enjoy a coffee or another drink of your choice anytime during breaks.
Table with sweet pastries, fruit syrups, a water dispenser, and glasses set up for training participants.
What light refreshments are provided for you during the courses?During course breaks, participants can enjoy light sweet snacks, pastries, and fruit syrups to mix their own drinks. Fresh water dispenser and plates are also available for your convenience.
Wicker baskets filled with packaged savory snacks, sweet biscuits, and snack bars.
Should I bring my own snacks to ICT Pro training?There is no need to. A wide selection of savory snacks, sweet biscuits, and snack bars is available for you during breaks. Boost your energy for all-day focus right inside the training center premises.
Outdoor wooden terrace with green surroundings by the glass building of the training center.
Can you spend training breaks in the fresh air?Yes, an outdoor terrace is available at our training center. During breaks between learning sessions, you can relax in the fresh air in a pleasant green environment.
Spacious outdoor wooden terrace with seating and views of the surrounding area.
Where can you relax during course breaks?Our training center features a spacious outdoor terrace with seating options. During breaks between learning sessions, you can step outside to relax and recharge in the fresh air.