ITIL® Foundation: Version 5 & Exam (ITILF5)

Specialized training, Other

This two-day course introduces the latest ITIL framework for modern digital product and service management, giving a clear foundation in the ITIL Value System, the Value Chain, key guiding principles and core service management concepts.

ITIL 5 expands value co-creation, lifecycle management of digital products, and optimization of value streams, promoting a holistic, adaptive approach to service management and integration with other practices. Completion grants 14 PDU.

Location, current course term



VirtualPro (online)
3/19/2026 - 3/20/2026 CZECH
Order 		5/21/2026 - 5/22/2026 CZECH
Order
Custom Customized Training (date, location, content, duration)

The course:

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  • Key concepts of digital product and service management (Key concepts)
    1. Definition of digital products and services
    2. Types of service interactions and how they enable value co-creation
  • Service relationships (Service relationships)
    1. Concepts and types of service relationships, including roles and quality metrics
    2. How utility, warranty, experience and sustainability contribute to value
  • The four dimensions of product and service management
    1. Overview of the four dimensions and their role in a balanced, holistic approach
  • The ITIL Value System (ITIL® Value System)
    1. Components of the value system and their purpose
    2. Governance within the value system and how it supports value creation
  • The ITIL Value Chain (ITIL® Value Chain)
    1. Purpose and scope of each activity in the lifecycle of digital products and services
    2. Key concepts related to value chain activities
  • Guiding principles (Guiding principles)
    1. How feedback supports co-creating value
    2. Applying ITIL guiding principles in different organizational contexts
    3. How guiding principles interact to support continual improvement
    4. How management practices support value chain activities
  • ITIL management practices (ITIL® management practices)
    1. The role of management practices within ITIL
    2. Introduction to ITIL practice guides and their benefits
    3. Continual improvement practices and the ITIL continual improvement model
  • Value streams – mapping and management (Value streams – mapping and management)
    1. Purpose and concepts for mapping and managing value streams
    2. The relationship between mapping digital value streams and managing them
  • Continual Improvement (Continual Improvement)
    1. The continual improvement model
  • Integration of ITIL® with other frameworks (Integration of ITIL® with other frameworks)
    1. ITIL® and DevOps®
    2. ITIL® and PRINCE2®
Assumed knowledge:
There are no formal prerequisites.
Schedule:
2 days (9:00 AM - 5:00 PM )
Course price:
700.00 € ( 847.00 € incl. 21% VAT)
Language: