ITIL® Foundation: Version 5 & Exam (ITILF5)

Specialized training, Other

This two-day course introduces the latest ITIL framework for modern digital product and service management, giving a clear foundation in the ITIL Value System, the Value Chain, key guiding principles and core service management concepts.

ITIL 5 expands value co-creation, lifecycle management of digital products, and optimization of value streams, promoting a holistic, adaptive approach to service management and integration with other practices. Completion grants 14 PDU.

This course is provided by New Horizons of Prague, trading as NH Prague Knowledge Centers, a PeopleCert Accredited Training Organisation (ATO). ICT Pro s.r.o. acts solely as a commercial reseller of this course and does not deliver the course itself.

ITIL®, PRINCE2® and PRINCE2 Agile® are registered trademarks of the PeopleCert group, used under licence from PeopleCert. All rights reserved.

THIS TRAINING COURSE WILL HELP YOU:

  • Understand the ITIL Value System and Value Chain
  • Apply guiding principles to manage digital products and services
  • Map and optimize value streams across the service lifecycle
  • Integrate ITIL practices with DevOps and project frameworks

WHO SHOULD ATTEND?

  • Service delivery and support professionals
  • Service managers and governance leaders
  • Product and digital service managers
  • ITSM, DevOps, and project practitioners seeking ITIL foundation

PeopleCert Membership Essential Plan

This course is offered with the PeopleCert Membership Essential Plan, which provides a wide range of supplementary materials, resources, and benefits (all resources are available in English):

  • Exam voucher
  • E-book
  • Selected Practitioner and Professional resources
  • Selected learning materials and resources
  • Selected articles and webinars


COURSE LOCATION AND AVAILABLE DATES

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Private training

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Course content:

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  • Key concepts of digital product and service management (Key concepts)
    1. Definition of digital products and services
    2. Types of service interactions and how they enable value co-creation
  • Service relationships (Service relationships)
    1. Concepts and types of service relationships, including roles and quality metrics
    2. How utility, warranty, experience and sustainability contribute to value
  • The four dimensions of product and service management
    1. Overview of the four dimensions and their role in a balanced, holistic approach
  • The ITIL Value System (ITIL® Value System)
    1. Components of the value system and their purpose
    2. Governance within the value system and how it supports value creation
  • The ITIL Value Chain (ITIL® Value Chain)
    1. Purpose and scope of each activity in the lifecycle of digital products and services
    2. Key concepts related to value chain activities
  • Guiding principles (Guiding principles)
    1. How feedback supports co-creating value
    2. Applying ITIL guiding principles in different organizational contexts
    3. How guiding principles interact to support continual improvement
    4. How management practices support value chain activities
  • ITIL management practices (ITIL® management practices)
    1. The role of management practices within ITIL
    2. Introduction to ITIL practice guides and their benefits
    3. Continual improvement practices and the ITIL continual improvement model
  • Value streams – mapping and management (Value streams – mapping and management)
    1. Purpose and concepts for mapping and managing value streams
    2. The relationship between mapping digital value streams and managing them
  • Continual Improvement (Continual Improvement)
    1. The continual improvement model
  • Integration of ITIL® with other frameworks (Integration of ITIL® with other frameworks)
    1. ITIL® and DevOps®
    2. ITIL® and PRINCE2®
Prerequisites:
There are no formal prerequisites.
Schedule:
2 days (9:00-17:00)
Price per person:
996.00 € (1 205.16 € incl. 21% VAT)
Training Partner:
NH Prague Knowledge Centers

What is ITIL® (Version 5)?

ITIL® is a globally recognized best-practice framework for service and product management that provides flexible guidance on how organizations design, deliver, operate, and continuously improve technology-enabled services to align with business objectives. It is owned and managed by PeopleCert, which develops ITIL® guidelines and ITIL® certifications in collaboration with global experts and accredited training partners. ITIL® (Version 5) is the latest version of ITIL®. This new version of ITIL® builds on previous editions and helps organizations create value through technology in a complex, rapidly changing, and increasingly digitized environment.

What’s New in ITIL® (Version 5)?

ITIL® (Version 5) introduces significant updates that reflect how organizations design, deliver, and improve value in modern digital environments. These changes better align ITIL® with real-world operating models shaped by digital products, platforms, and constant change.

A framework designed for digital and product-focused organizations

Earlier versions of ITIL® focused primarily on services, reflecting a time when value was delivered mainly through discrete IT services. ITIL® (Version 5) expands on this perspective to reflect how modern organizations actually operate today.

ITIL® (Version 5) recognizes that value is created through a combination of digital products, platforms, services, and models of continuous delivery and improvement. Instead of treating these elements in isolation, ITIL® (Version 5) emphasizes a comprehensive, end-to-end lifecycle approach. Ownership shifts from isolated functions to integrated value streams, enabling teams to manage products and services holistically—from strategy through delivery to improvement.

Modern, Integrated, and Comprehensive

ITIL® (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day-to-day operations. It helps teams collaborate more effectively, align priorities, and consistently create value in both stable and rapidly changing environments.

AI-Native and Practical Design

ITIL® (Version 5) supports professionals working in fields that utilize artificial intelligence. It provides clear and practical guidance for adapting workflows, making informed decisions, and responding to change in line with evolving technologies, business needs, and customer expectations.

A Confident Step Forward for the ITIL® Community

The new version of ITIL® represents an evolution, not a revolution. If you already have ITIL® certification or knowledge, this is not a reset. Your existing ITIL® knowledge and experience retain their value under the new ITIL®, making this a natural next step that allows you to move forward with confidence, whenever and however it makes sense for you.

The New ITIL® Certification Scheme

The ITIL® (Version 5) certification scheme begins with the ITIL® Foundation module and continues with eight higher-level modules and one extension module.

Who Should Be Interested in ITIL® (Version 5)?

The new version of ITIL® is useful for anyone responsible for transforming technology investments into real, measurable results—from design through organizational change and leadership.

ITIL® (Version 5) is relevant for professionals and organizations that rely on technology to achieve measurable business value. It supports IT service and product teams that manage products, platforms, and services within complex value streams in environments characterized by continuous delivery, automation, and complexity.

Leaders in digital transformation benefit from ITIL®’s new ability to align strategy, delivery, and operations through a shared, value-based framework that supports adaptability and informed decision-making.

Organizations operating in environments that support artificial intelligence can use ITIL® (Version 5) to establish governance and accountability without slowing down innovation.

Training and learning environment

IT classroom with desks, computer monitors, and a projection screen at the front.
What does the environment for in-person IT courses look like?We hold training courses in our own classrooms equipped with modern computer equipment for each participant and a large projection screen. Each workstation is fitted with a powerful computer for seamless practical exercises, and the environment supports a calm, friendly atmosphere during training.
IT classroom with desks, computer monitors, and a projection screen at the front.
Do I need to bring my own laptop to the classroom IT course?Our training rooms are fully equipped, so you do not need to bring your own laptop. A modern computer with all necessary hardware and software is ready for you at your workstation.
Sample ICT Pro certificate of successful completion of an IT training course.
Will you receive an official certificate after completing an IT course?Yes, upon successful completion of the training course, you will receive an official ICT Pro certificate confirming your participation and acquired technical skills. You can use it to verify your qualifications or add it to your professional profile.
Exterior view of the COMGUARD office building on Sochorova Street in Brno.
Where can you find our training center in Brno?The premises of the ICT Pro training center are located on the 1st floor of the COMGUARD building at Sochorova 38 in Brno. Positioned on the border of Žabovřesky and Komín, the location is easily accessible by both car and public transport.
Exterior view of the Opatov Park office building in Prague, Chodov.
Where can you find our training center in Prague?The premises of the ICT Pro training center are located on the 1st floor of the Opatov Park building at Líbalova 1, Prague 11 – Chodov. The location provides a comfortable environment for your education with convenient access.
Fully equipped kitchenette with a coffee machine, microwave, sink, and shelves with cups and glasses.
What facilities and refreshments are available to you during training breaks?Our training centers feature a fully equipped kitchenette for a comfortable break during your courses. The facilities include a coffee machine, microwave, kettle, and a wide selection of drinks and snacks.
Coffee station featuring an automatic coffee machine, yellow and white cups, glasses, and syrups.
What beverage refreshments are available during your course?A beverage station with a coffee machine, teas, syrups, and water is at your disposal throughout the entire training session. You can enjoy a coffee or another drink of your choice anytime during breaks.
Table with sweet pastries, fruit syrups, a water dispenser, and glasses set up for training participants.
What light refreshments are provided for you during the courses?During course breaks, participants can enjoy light sweet snacks, pastries, and fruit syrups to mix their own drinks. Fresh water dispenser and plates are also available for your convenience.
Wicker baskets filled with packaged savory snacks, sweet biscuits, and snack bars.
Should I bring my own snacks to ICT Pro training?There is no need to. A wide selection of savory snacks, sweet biscuits, and snack bars is available for you during breaks. Boost your energy for all-day focus right inside the training center premises.
Outdoor wooden terrace with green surroundings by the glass building of the training center.
Can you spend training breaks in the fresh air?Yes, an outdoor terrace is available at our training center. During breaks between learning sessions, you can relax in the fresh air in a pleasant green environment.
Spacious outdoor wooden terrace with seating and views of the surrounding area.
Where can you relax during course breaks?Our training center features a spacious outdoor terrace with seating options. During breaks between learning sessions, you can step outside to relax and recharge in the fresh air.