ITIL® Foundation Bridge (Version 5) + Exam (ITILF5B)

Specialized training, Other

This intensive one-day bridge course is designed for professionals who already hold ITIL® 4 Foundation and want to transition to ITIL 5. The course focuses only on key changes, new enhancements and practical AI integration in a modern digital context.

You will learn to map value streams, apply the Unified Lifecycle Model (Discover, Design, Build, Deliver, Support, Operate) and align ITIL 5 with AI governance, Agile and DevOps. The course includes exam practice, sample questions and guidance to renew your ITIL certification for another 3 years.

Location, current course term



VirtualPro (online)
4/21/2026 - 4/21/2026 CZECH
Order 		5/12/2026 - 5/12/2026 CZECH
Order 		6/6/2026 - 6/6/2026 CZECH
Order 		7/21/2026 - 7/21/2026 CZECH
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Custom Customized Training (date, location, content, duration)

The course:

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  • Module 1: Key concepts of digital product and service management
    1. Shift from a service-only focus to integrated product & service management
  • Module 2: Service relationships
    1. Roles of providers, consumers and suppliers
    2. The "Service Journey" and co-creation models for value
  • Module 3: ITIL® Value System
    1. Overview of the revised Service Value System and Service Value Chain
  • Module 4: Governance
    1. Updated digital governance models and aligning decisions with goals
  • Module 5: ITIL® Guiding Principles
    1. Practical application of the seven guiding principles in complex environments
  • Module 6: Value Chain, Lifecycle Activities, and Management Practices
    1. Introduction to the new lifecycle (Discover, Design, Build, Deliver, Support, Operate)
    2. Re-definition and overview of the 34 management practices
  • Module 7: Value Streams
    1. Identifying, mapping and managing end-to-end value streams for better outcomes
  • Module 8: Continual Improvement
    1. Applying continual improvement in fast-changing digital ecosystems
  • Module 9: Four Dimensions and AI
    1. Impact of AI on the four dimensions of service management
    2. Basics of AI governance and ethical considerations
  • Module 10: ITIL® and other frameworks integration
    1. Aligning ITIL 5 with Lean IT, Agile, DevOps and Design Thinking
  • Exam preparation
    1. Bridge exam structure (30 minutes, 20 multiple-choice questions)
    2. Sample questions, exam tips and time management techniques
Assumed knowledge:
Participants must hold an ITIL® 4 certificate (Foundation or higher), excluding Cloud and Sustainability specializations.
Recommended previous course:
ITIL® 4 Foundation (ITILF4)
Schedule:
1 day (9:00 AM - 5:00 PM )
Course price:
398.00 € ( 481.58 € incl. 21% VAT)
Language: