ITIL® 4 Foundation (ITILF4)

Specialized training, Other

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL® version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs.

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

PeopleCert Membership Essential Plan

This course is offered with the PeopleCert Membership Essential Plan, which provides a wide range of supplementary materials and benefits (all resources are available in English).

• Exam voucher
• E-book
• Selected Practitioner and Professional Resources
• Selected Learning Materials and Resources
• Selected Articles and Webinars

This enhanced package helps participants not only prepare more effectively for the certification exam but also gain access to exclusive study materials that enable them to further develop their knowledge in IT Service Management.

Location, current course term

VirtualPro (online)	5/11/2026 - 5/12/2026 CZECH Order 6/15/2026 - 6/16/2026 CZECH Order
Custom	Customized Training (date, location, content, duration)

The course:

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• ITIL® 4 Overview
1. Introduction to ITIL®
2. Key Concepts of ITIL®

• The ITIL® Framework
1. The Four Dimensions of Service Management
2. The ITIL® Service Value Systém

• The ITIL® Guiding Principles
1. Focus on Value
2. Start Where You Are
3. Progress Iteratively with Feedback
4. Collaborate and Promote Visibility
5. Think and Work Holistically
6. Keep It Simple and Practical
7. Optimize and Automate

• The ITIL® Service Value System (SVS)
1. Governance
2. The Service Value Chain
3. Continual Improvement

• Key ITIL® Practices
1. Continual Improvement
2. Service Level Management
3. Change Control
4. Incident Management
5. Service Request Management
6. Service Desk
7. Problem Management

• Other ITIL® Practices
1. General Management Practices
2. Service Management Practices
3. Technical Management Practices

Schedule:

2 days (9:00 AM - 5:00 PM )

Course price:

996.00 € (1 205.16 € incl. 21% VAT)

Education Partner:

NH Prague Knowledge Centers

Language:

What is ITIL®

ITIL® is an integrated set of processes and best practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management worldwide. Learn how to effectively reduce your organization's IT costs, better define and formalize operational processes, provide a "common language" for business and IT, and increase overall customer satisfaction.

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