ITIL® 4 Foundation (ITILF4)

Specialized training, Other

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL® version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management.

This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

This course is provided by New Horizons of Prague, trading as NH Prague Knowledge Centers, a PeopleCert Accredited Training Organisation (ATO). ICT Pro s.r.o. acts solely as a commercial reseller of this course and does not deliver the course itself.

ITIL®, PRINCE2® and PRINCE2 Agile® are registered trademarks of the PeopleCert group, used under licence from PeopleCert. All rights reserved.

THIS TRAINING COURSE WILL HELP YOU:

  • Understand the principles of IT Service Management
  • Improve the ability to deliver IT services with greater value for customers
  • Collaborate more effectively with IT teams and customers
  • Gain the knowledge needed to successfully pass the ITIL® 4 Foundation certification exam

WHO SHOULD ATTEND?

  • Anyone who needs to understand IT Service Management
  • IT department staff and management
  • Customers working with IT to support business requirements
  • Aspirants for the ITIL® 4 Foundation certification who need to prepare for the exam

PeopleCert Membership Essential Plan

This course is offered with the PeopleCert Membership Essential Plan, which provides a wide range of supplementary materials and benefits (all resources are available in English).

  • Exam voucher
  • E-book
  • Selected Practitioner and Professional Resources
  • Selected Learning Materials and Resources
  • Selected Articles and Webinars

This enhanced package helps participants not only prepare more effectively for the certification exam but also gain access to exclusive study materials that enable them to further develop their knowledge in IT Service Management.

COURSE LOCATION AND AVAILABLE DATES

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Private training

Unlock your employees' potential. We can adapt every course in our portfolio to your objectives and participants.
Need training at your premises or want to tailor the content and duration? We will prepare the right solution, in Czech or English.

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Public course on a related topic
Podívejte se také na obsahově podobné školení ITIL® Foundation: Version 5 & Exam (ITILF5), ke kterému pravidelně vypisujeme veřejné termíny.

Course content:

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  • ITIL® 4 Overview
    1. Introduction to ITIL®
    2. Key Concepts of ITIL®
  • The ITIL® Framework
    1. The Four Dimensions of Service Management
    2. The ITIL® Service Value Systém
  • The ITIL® Guiding Principles
    1. Focus on Value
    2. Start Where You Are
    3. Progress Iteratively with Feedback
    4. Collaborate and Promote Visibility
    5. Think and Work Holistically
    6. Keep It Simple and Practical
    7. Optimize and Automate
  • The ITIL® Service Value System (SVS)
    1. Governance
    2. The Service Value Chain
    3. Continual Improvement
  • Key ITIL® Practices
    1. Continual Improvement
    2. Service Level Management
    3. Change Control
    4. Incident Management
    5. Service Request Management
    6. Service Desk
    7. Problem Management
  • Other ITIL® Practices
    1. General Management Practices
    2. Service Management Practices
    3. Technical Management Practices
Recommended follow-up course:
ITIL® Foundation Bridge (Version 5) + Exam (ITILF5B)
Schedule:
2 days (9:00-17:00)
Price per person:
996.00 € (1 205.16 € incl. 21% VAT)
Training Partner:
NH Prague Knowledge Centers

What is ITIL®

ITIL® is an integrated set of processes and best practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management worldwide. Learn how to effectively reduce your organization's IT costs, better define and formalize operational processes, provide a "common language" for business and IT, and increase overall customer satisfaction.

Training and learning environment

IT classroom with desks, computer monitors, and a projection screen at the front.
What does the environment for in-person IT courses look like?We hold training courses in our own classrooms equipped with modern computer equipment for each participant and a large projection screen. Each workstation is fitted with a powerful computer for seamless practical exercises, and the environment supports a calm, friendly atmosphere during training.
IT classroom with desks, computer monitors, and a projection screen at the front.
Do I need to bring my own laptop to the classroom IT course?Our training rooms are fully equipped, so you do not need to bring your own laptop. A modern computer with all necessary hardware and software is ready for you at your workstation.
Sample ICT Pro certificate of successful completion of an IT training course.
Will you receive an official certificate after completing an IT course?Yes, upon successful completion of the training course, you will receive an official ICT Pro certificate confirming your participation and acquired technical skills. You can use it to verify your qualifications or add it to your professional profile.
Exterior view of the COMGUARD office building on Sochorova Street in Brno.
Where can you find our training center in Brno?The premises of the ICT Pro training center are located on the 1st floor of the COMGUARD building at Sochorova 38 in Brno. Positioned on the border of Žabovřesky and Komín, the location is easily accessible by both car and public transport.
Exterior view of the Opatov Park office building in Prague, Chodov.
Where can you find our training center in Prague?The premises of the ICT Pro training center are located on the 1st floor of the Opatov Park building at Líbalova 1, Prague 11 – Chodov. The location provides a comfortable environment for your education with convenient access.
Fully equipped kitchenette with a coffee machine, microwave, sink, and shelves with cups and glasses.
What facilities and refreshments are available to you during training breaks?Our training centers feature a fully equipped kitchenette for a comfortable break during your courses. The facilities include a coffee machine, microwave, kettle, and a wide selection of drinks and snacks.
Coffee station featuring an automatic coffee machine, yellow and white cups, glasses, and syrups.
What beverage refreshments are available during your course?A beverage station with a coffee machine, teas, syrups, and water is at your disposal throughout the entire training session. You can enjoy a coffee or another drink of your choice anytime during breaks.
Table with sweet pastries, fruit syrups, a water dispenser, and glasses set up for training participants.
What light refreshments are provided for you during the courses?During course breaks, participants can enjoy light sweet snacks, pastries, and fruit syrups to mix their own drinks. Fresh water dispenser and plates are also available for your convenience.
Wicker baskets filled with packaged savory snacks, sweet biscuits, and snack bars.
Should I bring my own snacks to ICT Pro training?There is no need to. A wide selection of savory snacks, sweet biscuits, and snack bars is available for you during breaks. Boost your energy for all-day focus right inside the training center premises.
Outdoor wooden terrace with green surroundings by the glass building of the training center.
Can you spend training breaks in the fresh air?Yes, an outdoor terrace is available at our training center. During breaks between learning sessions, you can relax in the fresh air in a pleasant green environment.
Spacious outdoor wooden terrace with seating and views of the surrounding area.
Where can you relax during course breaks?Our training center features a spacious outdoor terrace with seating options. During breaks between learning sessions, you can step outside to relax and recharge in the fresh air.