CUCM Administration Fundamentals (Cisco Unified Communication Manager) (CUCM1)

Networking, Cisco

The course prepares future IP telephony administrators for daily tasks: managing users, phones and designing a dial plan. It covers inbound and outbound number handling and practical hands-on labs using Cisco hardware and software.

The course includes CUCM setup, switch configuration (VLANs, QoS), protocols like H.323 and MGCP, SRST for branch resilience, third-party device integration, backup and recovery procedures, plus conferencing, MOH and transcoding topics.

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The course:

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• Implementation options in different network types (LAN, WAN, MAN)

• Initial setup and required prerequisites for new CUCM installation

• Core CUCM services

• Importing users and devices using BAT (Bulk Administration Tool)

• Phone registration and primary configuration parameters

• Dial plan and user permission levels (emergency, local, international, etc.)

• Integration options for third-party (non-Cisco) devices

• Localization of the user interface

• Switch configuration for IP telephony (VLANs, QoS)

• Multi-level management roles - ccmadmin vs ccmuser

• Connecting to PSTN via voice gateways - H.323 and MGCP protocols

• Number manipulation using translation rules

• Branch emergency operation during WAN outage - SRST

• Conferencing, MOH and transcoding

• IP Phone Services

• Billing and call rate options

• System backup and recovery procedures

Assumed knowledge:

Familiarity with switch configuration and basic VoIP concepts.

Recommended previous course:

Voice in Converged Networks over IP (VOIP)

Recommended subsequent course:

Advanced CUCM Administration (Cisco Unified Communications Manager) (CUCM2)

Schedule:

4 days (9:00 AM - 5:00 PM )

Course price:

1 280.00 € (1 548.80 € incl. 21% VAT)

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