CUCM Administration Fundamentals (Cisco Unified Communication Manager) (CUCM1)

Networking, Cisco

The course prepares future IP telephony administrators for daily tasks: managing users, phones and designing a dial plan. It covers inbound and outbound number handling and practical hands-on labs using Cisco hardware and software.

The course includes CUCM setup, switch configuration (VLANs, QoS), protocols like H.323 and MGCP, SRST for branch resilience, third-party device integration, backup and recovery procedures, plus conferencing, MOH and transcoding topics.

THIS TRAINING COURSE WILL HELP YOU:

  • Manage CUCM users and devices
  • Register and configure IP phones
  • Design and implement dial plans
  • Configure VLANs and QoS for IP telephony
  • Perform backup and SRST recovery

WHO SHOULD ATTEND?

  • Network administrators supporting VoIP
  • Telecom engineers new to CUCM
  • IT staff responsible for phone systems
  • Technical staff preparing for CUCM tasks

COURSE LOCATION AND AVAILABLE DATES



Private training

This course is not scheduled as a public course.
It is delivered exclusively as customised training. The content, duration, date, and delivery format are tailored to the customer's requirements and can also be provided in English.

Request customised training

Course content:

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  • Implementation options in different network types (LAN, WAN, MAN)
  • Initial setup and required prerequisites for new CUCM installation
  • Core CUCM services
  • Importing users and devices using BAT (Bulk Administration Tool)
  • Phone registration and primary configuration parameters
  • Dial plan and user permission levels (emergency, local, international, etc.)
  • Integration options for third-party (non-Cisco) devices
  • Localization of the user interface
  • Switch configuration for IP telephony (VLANs, QoS)
  • Multi-level management roles - ccmadmin vs ccmuser
  • Connecting to PSTN via voice gateways - H.323 and MGCP protocols
  • Number manipulation using translation rules
  • Branch emergency operation during WAN outage - SRST
  • Conferencing, MOH and transcoding
  • IP Phone Services
  • Billing and call rate options
  • System backup and recovery procedures
Prerequisites:
Familiarity with switch configuration and basic VoIP concepts.
Recommended previous course:
Voice in Converged Networks over IP (VOIP)
Recommended follow-up course:
Advanced CUCM Administration (Cisco Unified Communications Manager) (CUCM2)
Schedule:
4 days (9:00-17:00)
Price per person:
1 280.00 € (1 548.80 € incl. 21% VAT)

Training and learning environment

IT classroom with desks, computer monitors, and a projection screen at the front.
What does the environment for in-person IT courses look like?We hold training courses in our own classrooms equipped with modern computer equipment for each participant and a large projection screen. Each workstation is fitted with a powerful computer for seamless practical exercises, and the environment supports a calm, friendly atmosphere during training.
IT classroom with desks, computer monitors, and a projection screen at the front.
Do I need to bring my own laptop to the classroom IT course?Our training rooms are fully equipped, so you do not need to bring your own laptop. A modern computer with all necessary hardware and software is ready for you at your workstation.
Sample ICT Pro certificate of successful completion of an IT training course.
Will you receive an official certificate after completing an IT course?Yes, upon successful completion of the training course, you will receive an official ICT Pro certificate confirming your participation and acquired technical skills. You can use it to verify your qualifications or add it to your professional profile.
Exterior view of the COMGUARD office building on Sochorova Street in Brno.
Where can you find our training center in Brno?The premises of the ICT Pro training center are located on the 1st floor of the COMGUARD building at Sochorova 38 in Brno. Positioned on the border of Žabovřesky and Komín, the location is easily accessible by both car and public transport.
Exterior view of the Opatov Park office building in Prague, Chodov.
Where can you find our training center in Prague?The premises of the ICT Pro training center are located on the 1st floor of the Opatov Park building at Líbalova 1, Prague 11 – Chodov. The location provides a comfortable environment for your education with convenient access.
Fully equipped kitchenette with a coffee machine, microwave, sink, and shelves with cups and glasses.
What facilities and refreshments are available to you during training breaks?Our training centers feature a fully equipped kitchenette for a comfortable break during your courses. The facilities include a coffee machine, microwave, kettle, and a wide selection of drinks and snacks.
Coffee station featuring an automatic coffee machine, yellow and white cups, glasses, and syrups.
What beverage refreshments are available during your course?A beverage station with a coffee machine, teas, syrups, and water is at your disposal throughout the entire training session. You can enjoy a coffee or another drink of your choice anytime during breaks.
Table with sweet pastries, fruit syrups, a water dispenser, and glasses set up for training participants.
What light refreshments are provided for you during the courses?During course breaks, participants can enjoy light sweet snacks, pastries, and fruit syrups to mix their own drinks. Fresh water dispenser and plates are also available for your convenience.
Wicker baskets filled with packaged savory snacks, sweet biscuits, and snack bars.
Should I bring my own snacks to ICT Pro training?There is no need to. A wide selection of savory snacks, sweet biscuits, and snack bars is available for you during breaks. Boost your energy for all-day focus right inside the training center premises.
Outdoor wooden terrace with green surroundings by the glass building of the training center.
Can you spend training breaks in the fresh air?Yes, an outdoor terrace is available at our training center. During breaks between learning sessions, you can relax in the fresh air in a pleasant green environment.
Spacious outdoor wooden terrace with seating and views of the surrounding area.
Where can you relax during course breaks?Our training center features a spacious outdoor terrace with seating options. During breaks between learning sessions, you can step outside to relax and recharge in the fresh air.